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| HOME | SUPPORT | CLIENT LOGIN | CONTACT US |
Via Email: Technical Support Billing/Account Issues | |||||
FAQ: Q. I do not currently have a domain name. How can I obtain one? | |||||
| A. There are many registrars that will register your domain for as little as $9.00 per year. A registered domain name, while not required to host a website, definitely enhances the value of your hosting account. | |||||
Q. I currently have my website hosted elsewhere. How do I transfer it to ASGHosting? | |||||
| A. Contact your domain registrar and change your nameservers to the following: LINUX: ns1.asghosting.com & ns2.asghosting.com WINDOWS: ns1.clientnshosting.net & ns2.clientnshosting.net Please note this change make take a few days to propagate across the internet. | |||||
Q. What type of sites does ASGHosting allow? | |||||
| A. Most types of sites are permitted, however, the following sites are expressly prohibited: Illegal Websites Hate Group Websites Adult Websites Gambling, Betting or Wagering Websites (Note that websites discussing gambling are permitted, but websites where actual gambling, betting, or wagering will take place are strictly prohibited) Websites that consume an excessive amount of system resources Any type of website that, at the discretion of management, poses any risk, threat, or harm to the common good Any type of website promoting activity prohibited by the United States government | |||||
Q. What is the URL of my cPanel (Control Panel)? | |||||
| A. LINUX customers: www.yourdomainname.com:2082 or www.yourdomainname.com/cpanel. WINDOWS customers: www.yourdomainname.com:8086. | |||||
Q. What are your nameservers? | |||||
| A. LINUX: ns1.asghosting.com & ns2.asghosting.com WINDOWS: ns1.clientnshosting.net & ns2.clientnshosting.net | |||||
Q. How do I connect to my website to upload my files/scripts? | |||||
| A. Using an FTP program, such as WSFTP or COREFTP, login to your site at www.YOUR_DOMAIN_NAME.com, and use your account name and account password. Alternatively, you may use the File Manager built into CPanel. | |||||
Q. What are the POP3 and SMTP (email) servers? | |||||
| A. mail.YOUR-DOMAIN-NAME.com | |||||
Q. How do I access WebMail? | |||||
| A. LINUX customers: www.yourdomainname.com:2095 WINDOWS customers: | |||||
Q. How long does it take to activate my account? | |||||
| A. Accounts will be activated within 24 hours of your order being placed. For security purposes, we do not permit instant account activation. | |||||
Q. How will I know when my account is activated? | |||||
| A. You will receive an email at your contact email address you provided at sign-up. For this reason, it is very important that you enter a valid email address. | |||||
Q. What methods of payment do you accept? | |||||
| A. We accept Visa, MasterCard, American Express, Discover and PayPal. | |||||
Q. How will the transaction appear on my credit card statement? | |||||
| A. For PayPal, the line item will read "ASGENTERPRI". | |||||
Q. What happens if my recurring payment is rejected? | |||||
| A. We will contact you to make alternate arrangements If satisfactory arrangements are not made within 15 days after we contact you, your account will be suspended. | |||||
Q. Do you offer free trial periods? | |||||
| A. Not at this time. | |||||
Q. Do you provide discounts for multiple accounts? | |||||
| A. Yes. Please email sales with your needs. | |||||
Q. Do you have an affiliate/referral program? | |||||
| A. Not at this time. | |||||
Q. Do you offer a shared SSL Certificate? | |||||
| A. Yes. To use our shared certificate, please use the URL https://www.asghosting.com/~(your user name). If you wish to purchase your own private SSL certificate, please email support with your request. A static IP address is also required. | |||||
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